UK Gambling Commission Issues £150,000 Fine to Holland Park Leisure Limited for Self-Exclusion Failures
Klara Krause · Aug 20, 2026
UK Gambling Commission Issues £150,000 Fine to Holland Park Leisure Limited for Self-Exclusion Failures
The UK Gambling Commission has imposed a £150,000 fine on Holland Park Leisure Limited, the operator of three adult gaming centres located in Leicester city centre, after the company failed to meet the requirements set out in Social Responsibility Code Provision 3.5.6 regarding multi-operator non-remote self-exclusion schemes.
Details of the Non-Compliance
Holland Park Leisure Limited received prior notification from the regulator about its non-compliance with the code provision, yet the operator did not implement the necessary remedial steps and instead supplied misleading information during the review process. The company only joined the required multi-operator self-exclusion scheme after the Gambling Commission suspended its operating licence in October 2025.
Background on the Code Provision
Social Responsibility Code Provision 3.5.6 requires operators of non-remote gambling facilities to participate in multi-operator self-exclusion arrangements so that individuals who choose to exclude themselves from one venue cannot easily access similar premises operated by other companies. The provision aims to strengthen consumer protection measures across the licensed gambling sector, and the Gambling Commission has linked the name of the regulatory body to its official announcement at the enforcement page.
Investigators found that Holland Park Leisure Limited maintained three adult gaming centres in central Leicester throughout the period of non-compliance, and records show that the operator continued to operate without full adherence to the scheme despite earlier warnings issued by the regulator.
Timeline of Regulatory Action
The sequence began when the Gambling Commission identified the gap in participation and contacted the operator directly, after which Holland Park Leisure Limited failed to take corrective measures within the expected timeframe. Subsequent communications revealed that the information provided by the company did not accurately reflect its actual compliance status, prompting further scrutiny and ultimately the licence suspension in October 2025. Only once the suspension took effect did the operator complete its registration with the multi-operator self-exclusion scheme.
Following the corrective registration, the Commission lifted the suspension and proceeded with the financial penalty, confirming the £150,000 amount in its published decision. The case highlights the regulator's approach to enforcing code provisions that support consumer choice around self-exclusion across multiple venues.
Operator Profile and Location Context
Holland Park Leisure Limited holds a licence to operate adult gaming centres, which are premises offering category B and C gaming machines along with other gambling facilities. Its three sites sit within Leicester city centre, an area that has seen steady regulatory oversight from the Gambling Commission in recent years. The operator's failure to join the shared self-exclusion scheme meant that customers who had excluded themselves from one venue could potentially visit the company's other locations without detection, contrary to the code requirement.
Regulatory documents indicate that the company had received explicit guidance on the steps needed to achieve compliance, yet internal records demonstrated a lack of follow-through until external enforcement measures were applied. The Commission has continued to monitor similar operators to ensure consistent application of the same standards across the non-remote sector.
Regulatory Outcome and Next Steps
The £150,000 penalty stands as the final sanction in this matter, and the operator has since confirmed its participation in the multi-operator scheme. The Gambling Commission publishes such decisions to provide transparency about enforcement actions and to remind other licence holders of their ongoing obligations under the social responsibility code. As of August 2026, the regulator continues to review self-exclusion participation rates among non-remote operators to verify that similar provisions remain in effect industry-wide.
Conclusion
The enforcement action against Holland Park Leisure Limited demonstrates the Gambling Commission's commitment to upholding code provisions that protect individuals who elect to self-exclude from gambling premises. The case involved prior warnings, misleading statements, and eventual compliance only after licence suspension, resulting in the documented £150,000 fine. Observers note that the published decision serves as a reference point for other operators managing multiple non-remote sites across the United Kingdom.